Not long ago people would arrive at the spa to “have fun”, a girl’s day out, a special treat, and pampering. According to massage therapists, clients are no longer coming for fun and basic relaxation they are coming to relieve physical discomfort from mounting stresses. Modalities for general relaxation or “escape” have given way to results oriented modalities. Wellness is the word in spa and resilience is the goal.
Luxury spa is out and spa as a pragmatic health choice is in. Marketing messages that enticed customers through sensory details is morphing into marketing messages of promised wellness.
In this new world spa employees need a personal wellness credo. It is no longer sufficient to regiment team members to align with our guiding mission statement of transformational customer experiences. How do we know who can deliver the new value and wellness proposition? How do we hire people with a personal “North Star” that will resonate with and add light to our organization? With “wellness” and “awareness” two core qualities necessary to facilitate the health of other human beings it is time to reexamine our staffing processes and to clearly define our concept of “wellness”.
HEART Seeds For Personal and Planetary Transformation ™ is a management system for guiding our internal states while accomplishing our goals. The internal orientation of a job candidate is primary to their success in the spa service organization.
Rather than inquiring about a job candidate’s customer service experience and philosophy inquire about how generosity and community is present in their life. Questions regarding education and experience will take us so far; additional inquiry into their current activities for personal and professional growth will indicate how eager they are to learn and aspire. Inquiry into their personal practices for self-care and health enhancement will provide an understanding of the candidate’s capacity to authentically represent and live the spa culture. What is their personal passion and how does it connect with their chosen profession? Do they have blessings in their life and what are they? This approach to interviewing will begin to build an organizational culture that is transformational for all participants.
HEART Seeds For Personal and Planetary Transformation™ is a unique approach to the art of organizational development and management. Developed by Rhana Pytell, this system sets the foundation for evolving a resilient organizational culture. Learn more at Heart-Seeds.com or contact Ms. Pytell at Rhana@amethystsystems.com