“Oh…you’re OK.” Really?

“Oh… you’re OK.” It’s a good phrase to comfort a child who has had a scrape. It is not a good phrase to use on your customer! Yesterday I was with a friend at lunch – we were nearly finished with our meal when an employee entered the room vacuuming. He came closer and closer to our table when I decided to relocate with the … Continue reading “Oh…you’re OK.” Really?